Description:

About us

Hermarys LLC is a company in San Carlos, CA 94070. We are bold and data-driven.

Our work environment includes:

• Company perks
• On-the-job training

Reports To: Service Manager

Objective: To provide excellent quality of service and customer experience while meeting industry standards and ensuring accurate revenue reflection.

Summary of Position:

The Alarm Service Technician is responsible for servicing alarm systems old and new along with other smart home products at customer’s job site. The ability to troubleshoot all aspects of A/V, Alarm, Access Control and Networking components is a must.

Duties & Responsibilities:

• Process incoming service request and determine urgency
• Configure internet based and cellular based alarms
• Troubleshoot; Napco, Honeywell, 2Gig, Elk, DSC and Qolsys alarm systems
• Activating and set up monitoring for customer’s alarm systems, have familiarity with ADC and Alarm Monitoring Center protocols
• Be able to follow different city/state requirements for alarms and security plans
• Remote access customer systems and repair network-based solutions
• Set up remote monitoring systems and enroll customers in service plans
• Perform end of visit summaries of all service calls
• Work with the Service Manager and others to track and eliminate reoccurring issues
• Coordinate advanced replacements
• Determine & collect any billable labor & materials as applicable
• Coordinate with buyers to ensure accurate procurement of parts required as needed
• Set up, configure, program, and troubleshoot networks, audio video, control, cameras and NVR systems
• Review, react, & update daily work orders in job management software
• Accurate time clock entries and job costing
• Make decisions and be held accountable to Time and Materials
• Client training and customer service.
• Weekly on call rotation maybe required during after hours
• Local travel to job sites required
• Provide training or communication to disseminate pertinent information as required
• Fiscal responsibility for all assets assigned and property within Technician’s care
• Customer service, including the ability to work with high profile and high demand customers
• Guardianship and preservation of client confidentiality and network/home security
• Adherence to state and federal laws, including adherence to traffic laws

Qualifications:

The Alarm Service Technician must possess an understanding of all systems including audio, video, security, lighting and integration of all installed brands. Must be able to read house plans other job site related documentation. Basic wiring and connectivity skills as it pertains to low voltage standards. Trouble shooting skills are essential. Basic computer skills with the ability to become competent in in house job management software.

Additional Requirements:

• Flexibility to meet customer demands outside of normal working hours
• Must be able to lift and carry 60lbs
• May require standing or stooping for extended periods
• Ability to work in tight spaces & at ladder height
• Valid California driver's license, clean driving record, and no criminal background